Support

Need a hand with Rate-A-Bench? The fastest way to reach us is by email at hello@rateabench.com. We aim to respond within two business days.

Frequently asked questions

How do I delete my account?

Open the app and go to Settings → Account → Delete account. Deletion is permanent and removes the profile and content you created.

How do I report a bench, photo, or user?

Use the report button on the item or profile you want to flag. Reports are reviewed by our moderation team and acted on within 24 hours.

I forgot my password.

On the sign-in screen, tap “Forgot password” and follow the email link to set a new one. If you originally signed up with Apple or Google, reset your password through that provider instead — Rate-A-Bench doesn’t store one for you.

How do I change my display name or avatar?

Open Settings → Profile to update your display name and avatar at any time.

A bench I submitted isn’t showing up.

Photos are automatically screened before they become visible to others, which can take a short while. If you submitted the bench while offline, it’s queued on your device and will sync the next time you have a connection. If it still doesn’t appear after a day, email us and we’ll take a look.

Still need help?

Email hello@rateabench.com and include your account email and a short description of the issue (a screenshot helps).